Frequently asked questions
What is a good NPS score?
Any score above 0 means more promoters than detractors. Above 30 is good, above 50 is excellent, above 70 is world-class.
How do I categorise respondents?
Scores 9–10 are promoters, 7–8 are passives, 0–6 are detractors. Passives are excluded from the calculation.
What's the NPS formula?
NPS = (% promoters) − (% detractors). The result ranges from −100 to +100.
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